Turn Your People Into Problem Solvers Who Deliver Measurable Results
Improvement isn’t about quick fixes or guesswork. It starts with seeing clearly, learning deeply, and making changes that truly stick. I help organizations build the skills and mindset to ask better questions, uncover real insights, and implement lasting solutions that create meaningful value. Benefits such as:
Build a culture of thinkers, not just doers
Cut waste by focusing only on what truly matters
Make smarter decisions with confidence, not guesswork
Shorten time to insight with real-time process behavior charts
Discover insights efficiently with structured experiments
Solutions that last
What you’ll learn to do
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Question.
Great problem-solving starts with direct observation and thoughtful inquiry. If you want new answers, you need to ask new questions.
In this program, you’ll learn to see what’s actually happening—whether in manufacturing, design, or transactional systems—by going to where the work gets done and studying it with intent.
You’ll use visual tools to map not just the process or product, but also your thinking. Most importantly, you’ll build the habit of curiosity—an insatiable drive for discovery, experimentation, and meaningful results.
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Learn.
Understanding a system isn’t about luck—it’s a skill you can build. In this program, you’ll learn how to use variation, data, and thoughtful experimentation to uncover what’s really driving results, not just what appears on the surface.
We’ll walk through the foundations of statistical thinking: how to collect meaningful data, evaluate your measurement systems, separate signal from noise, and visualize variation using process behavior charts.
You’ll also learn how to design simple, structured experiments that move you from guessing to knowing—so you can explain what’s happening, not just react to it.
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Improve.
Anyone can make a change, but this program teaches you how to make the right change—and prove it works. You’ll learn to test improvements under real-world conditions, measure their impact, and use data to build confidence and gain support from stakeholders.
You’ll also explore how to spot potential risks or unintended consequences early, so you don’t fix one area only to create problems in another.
Sustaining improvement means fighting entropy with strong and proactive controls. You’ll learn how to lock in gains and prevent backsliding—turning wins into lasting success.
How you’ll do it
Improvement isn’t a one-shot effort—it’s a disciplined, repeatable way of working.
You’ll learn how to move through cycles of action and reflection using PDSA (Plan-Do-Study-Act), applying principles like Keep It Small and Sequential to make fast, low-risk progress.
We’ll work in a rhythm of induction and deduction, building understanding through rapid learning loops. Along the way, you’ll develop simple, effective project management habits that keep your efforts organized, focused, and grounded in results.
Where to focus your efforts
Improvement only matters if it happens in the right place. You’ll learn to focus your effort where it creates measurable business value—by listening to the Voice of the Customer, the Voice of the Process, and the Voice of the Business.
Using the mapping and questioning techniques we cover, you’ll sharpen your skills as a perceptive observer to be able to see what matters, not just what’s visible. Systems thinking helps ensure your improvements serve the whole, not just a part.
By applying the 80/20 rule and studying the variation, you’ll target the critical few inputs that drive most of the outcomes. Because effective improvement starts with choosing the right problems to solve.
Want to ready your team for a challenge?
Contact me.
awelsh@impracta.com
(269) 277-7726